How can we help?
Pick a topic below. Most issues are handled fastest with a Discord ticket.
I want to move my license to a new device+
Licenses are locked to one machine. Open a ticket in our Discord with your license key and we'll reset your HWID once it's verified.
I want a media or trial license+
Open a ticket in our Discord. For a media (content-creator) license include your channel link, subscriber count and upload schedule — trials are issued manually to approved applicants.
I haven't received my order+
Your key is emailed the moment payment confirms — check your spam folder too. If it's been more than a few minutes, open a ticket with your purchase email and we'll resend it.
I got an error or the client crashed+
Open a ticket describing what happened and your setup (launcher, OS). If you can't run the product at all, our refund policy may apply within 24 hours of download.
I want a refund+
Read the refund policy first, then open a ticket. Never file a chargeback before contacting us — it results in a permanent ban.
I want a longer or lifetime license+
Pick any plan on the purchase page. Lifetime is a one-time payment with no renewals.
I want to pay with a different method+
Checkout supports cards and crypto through Whop. If your method isn't listed, open a ticket and we'll help.
I have a feature suggestion+
We love these. Drop it in the suggestions channel in our Discord — popular ideas get built.
I need a config or profile+
Browse community profiles in-client, or ask in our Discord for one that matches your playstyle.
Something else+
Open a ticket in our Discord and we'll get back to you.
Business: Brooklyn Abrahamson · 100 Columbiana Cir · Columbia, SC 29212 · United States.